Research and discussion from Acas to help shape the future of work.
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Tips and service charges - What the law says
What the law on tips, gratuities and service charges says. What to do if tips are not paid.
Making the case for mediation
Caroline Sheridan reflects on the benefits of mediation, after chairing an Acas panel session.
Appealing a disciplinary or grievance - Preparing for a hearing
What happens in an appeal hearing, who you can bring with you and what can happen after the hearing.
Tips and service charges - Policies and records
When an employer must have a written policy on tips, and what records they must keep.
Early conciliation: getting an agreement - Preparing information
Advice on gathering information to support your case during early conciliation.
Tips and service charges - Sharing tips fairly
How employers must divide tips in a fair way, including considering possible discrimination.
Disciplinary procedure - Step 5: Deciding the outcome
The employer should use the findings from the investigation to decide on a fair disciplinary outcome.
Appealing a disciplinary or grievance - Appealing a dismissal
Things to consider before appealing a dismissal and what can happen if your appeal is successful or unsuccessful.
Equal pay: advice for employees - If you are not getting equal pay
Advice for employees and workers if you are not getting equal pay, including asking questions about equal pay.