Learn how reducing conflict can help to improve employee engagement, retention and productivity at work.
Our team of workplace experts deliver courses that can help you feel prepared to manage people and resolve problems.
Acas is an independent public body with over 45 years' experience in giving impartial advice on employment rights and best practice.
What you'll learn
Across our conflict management and leadership courses you'll learn:
- how to address the root causes of conflict early
- how resolving conflict quickly can increase employee engagement, retention and productivity
- how mediation can help you achieve a better outcome for conflicts at work
- about the law and your legal responsibilities
"I have no hesitation in recommending the course to others who need to understand what mediation is and how to go about providing it within their organisations."
– Mediation training course attendee
Our training levels
We have training at different levels, to suit your training needs and experience in a topic.
We offer courses on conflict management and leadership at the following levels:
- foundation
- developing
- skilled
- accredited
Foundation
Attendees will gain an introductory insight into a topic. These courses are suitable for beginners and people who are looking to refresh their knowledge.
Developing
Attendees will build skills and gain a working knowledge of everyday employment principles and procedures. This training is aimed at people with basic knowledge or experience in the topic.
Skilled
Attendees will gain an in-depth understanding of the topic and an opportunity to practise skills to support their organisation. This training is aimed at people with good knowledge or experience in the topic.
Accredited
Attendees who successfully complete accredited courses will attain nationally recognised certification.
Training courses
Our training courses on conflict management and leadership can be delivered online and in person.
The following courses are foundation level:
- management training for new managers
The following courses are developing level:
- management training for developing managers
- mock mediation
- mock employment tribunal
The following courses are skilled level:
- having difficult conversations
- managing the unmanageable
- mediation skills for managers
Visit our training website to sign up for courses
"Every single aspect of the course was delivered and presented in an informative and engaging manner. The course also allowed delegates to put into practice the knowledge learnt at each stage, which was a great way to digest and use the information at a practical level."
– HR officer
Certificate in Internal Workplace Mediation (CIWM)
The Certificate in Internal Workplace Mediation (CIWM) is a 5-day, accredited training course from Acas.
We've trained over 4,000 internal workplace mediators, with a course based on our unique experience as the experts in resolving disputes and managing conflict at work.
Find out more about the Certificate in Internal Workplace Mediation
E-learning
Our e-learning on conflict management and leadership is foundation level. Courses include:
- managing conflict
- managing people
Conflict management skills online course
Acas has worked with academic experts to develop conflict management online learning for people managers.
The course is designed for new managers and develops skills in handling conflict at work. It includes 4 modules and 12 months' access to an online toolkit.
Find out more about the conflict management skills online course
Who the courses are for
Our conflict management and leadership courses are for people from all sectors of work, including:
- managers, supervisors and team leaders
- HR professionals
- business owners
- trade union representatives
- employee representatives
- individuals who want to further their professional development