New conflict management online learning and toolkit. For managers to use anytime, anywhere.
Conflict at work can cost employers on average £1000 per employee each year. It can also have a long-term effect on productivity and staff retention.
This new course is specifically designed for people managers wanting to develop skills in preventing and resolving conflict at work.
Book conflict management skills for line managers on the University of Westminster website
Evidence-based learning
A detailed evaluation of this course found:
- most managers who completed the course showed significantly improved confidence and competence to address conflict
- the majority of organisations reported significant increases in the proportion of staff who agreed their managers helped resolve conflict quickly
- 4 out of 5 managers in small and micro organisations intended to change the way they manage their team
Read our blog post about how we evaluated this conflict management course
Who it's for
This course and toolkit will mainly benefit people new to management.
However, managers at all levels can apply the skills this course aims to develop. From supervisors seeking career advancement, to senior managers looking to reinforce their existing knowledge.
What you'll learn
During the course, you'll learn how to:
- prevent, contain and resolve conflict
- communicate more effectively with your team
- build trust and find common ground
- recognise the importance of early intervention
- decide the best steps to take for each situation
- prepare for and have difficult conversations
- use a collaborative approach to resolve complex problems
The course usually takes 2 to 4 hours to complete. You can work through the modules at your own pace.
How it works
The course and toolkit is available online and includes access to:
- 4 online learning modules to work through at your own pace
- an online assessment of your conflict management style
- a manager's toolkit for 12 months, which includes tips from the course
- videos, podcasts, simulations and downloadable templates
You can access the course and toolkit when it suits you – either on your phone, laptop or tablet.
Cost
£149.99 per person.
How to book
You can book as:
- an individual
- an organisation, if you'd like to book places for a number of managers
Book conflict management skills for line managers on the University of Westminster website
