Advice for employers and employees on using mediation.
Document
Mediation: an approach to resolving workplace issues (PDF, 1 MB)
Mediation: an approach to resolving workplace issues (Word version, 829KB)
Details
Guidance on how to carry out successful mediation in the workplace.
If you need this document in a more accessible format, email digital@acas.org.uk. Please tell us which format you need.
Published February 2013