Accessibility statement for the Acas training website

This accessibility statement applies to obs.acas.org.uk.

The statement covers our:

The website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

Find advice from AbilityNet on making your device easier to use

How accessible this website is

We know some parts of obs.acas.org.uk are not fully accessible. For example:

  • the text will not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • some parts of the website are hard for assistive technology users to navigate
  • in the email subscription form you cannot skip to the main content when using a screen reader

Feedback and contact information

Email digital@acas.org.uk if:

  • you find any accessibility problems that are not listed on this page
  • you need information in a different format, like large print or accessible PDF

Contact the Acas Training and Customer Services team if you cannot use the website and need to:

  • book training
  • send an enquiry
  • sign up to our mailing list

Find other ways to contact us

Technical information about this website's accessibility

Acas is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliances are listed below.

Non-accessible content

We believe fixing non-accessible content on this website would be a disproportionate burden.

Disproportionate burden

  1. At 400% zoom or in mobile view some pages do not show in a single column and text can be hidden off-screen. When 'cookie settings' are open the content does not fit the webpage correctly. This means users need to scroll up and down and from left to right to read information.
  2. Mobile users using assistive technologies are unable to select a training topic or interact with the training topic list.
  3. There is an empty heading level 2 (H2) on the email subscription form.
  4. There is no heading level 1 (H1) on the email subscription form. This is confusing for screen reader users.
  5. There is no main landmark in the email subscription form. This may cause difficulties for some screen reader users who choose to navigate the page using landmarks.
  6. When users select the 'lookup address' button on the email subscription and course booking forms, the page reloads and the focus takes users to the top of the page.
  7. When error messages appear in the email subscription form, there is no sign to indicate this to screen reader users.
  8. The 'autocomplete' attribute has not been used in the email subscription form, which would allow users to complete forms more quickly and efficiently.

The current website is due to be decommissioned in 2025.

We have assessed the cost and resources needed to fix these issues and re-audit the site. We concluded that doing this now would be a disproportionate burden within the meaning of the accessibility regulations.

What we're doing to improve accessibility

We've decided to decommission the current website. We're building a new accessible service, which will be available later in 2025.

We're also training staff to understand more about accessibility.

Preparation of statement

This statement was prepared on 16 April 2025.

We've prepared this statement based on:

The Government Digital Service report and the 2020 accessibility audit were carried out to the WCAG 2.1 AA standard.

If you would like a copy of our accessibility audit report, email digital@acas.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).