These reports look at the effect of the Smarter Resolutions programme.
Documents
Smarter Resolutions evaluation 2024
Smarter Resolutions evaluation technical report (Word version, 4MB)
Smarter Resolutions evaluation technical report (Open Document format, 4MB)
Details
In 2021, the Ministry of Justice (MOJ) and the Department for Business, Energy and Industrial Strategy (BEIS) were awarded funds from the HM Treasury (HMT) Shared Outcomes Fund. This was to work with Acas to test a series of changes aimed at improving the early conciliation process. This is known as the Smarter Resolutions programme.
The programme comprised 4 operational workstreams. These workstreams focused on improving different parts of the early conciliation service.
Acas commissioned an independent research organisation to evaluate the effect of each workstream and the overall programme. They looked at the early conciliation services':
- effectiveness
- efficiency
- user experience
The trial protocols outlined the plans for the evaluation of the Smarter Resolutions programme.
Find out more about Smarter Resolutions trial protocols