Evaluation report of the Acas collective conciliation service.
Documents
Acas collective conciliation evaluation 2023
Acas collective conciliation evaluation 2023 technical report (Word version, 209KB)
Acas collective conciliation evaluation 2023 technical report (Open Document format, 169KB)
Acas collective conciliation evaluation 2023 survey tables are available on request, contact research@acas.org.uk
Details
This report presents the results of an evaluation of Acas's collective conciliation service. It looks at cases that took place in 2022 to 2023.
It assesses:
- how the service is being delivered
- whether it is achieving its intended impacts
- what improvements could be made
The evaluation is based around a Theory of Change. This sets out how collective conciliation is expected to bring about its intended outcomes and impacts.
The service was assessed against the outcomes and impacts identified in the Theory of Change. This involved a survey of 241 collective conciliation customers who had used the service in 2022 to 2023 and in-depth qualitative interviews with 26 of these customers.
This report was prepared for Acas by:
Bernard Steen, Martin Mitchell, Katy Robertson, Conor O’Shea, Charlotte Lilley and Joe Killick from the National Centre for Social Research (NatCen).
The views in this research paper are the authors' own and do not necessarily reflect those of Acas or the Acas Council. Any errors or inaccuracies are the responsibility of the authors alone.
This paper is not intended as guidance from Acas.
If you need this document in a more accessible format, email digital@acas.org.uk.
If you need the evaluation of Acas collective conciliation from 2016, email research@acas.org.uk